Best Healthcare Customer Support Outsourcing Solutions (2026 Guide)

Patients who are sick or in pain expect quick and accurate answers when they contact any healthcare customer support. And while appointment booking or insurance-related inquiries aren’t always urgent, delays can still erode customer satisfaction (CSAT) scores.

In most cases, well-trained in-house teams can handle these interactions. But hit an unexpected volume spike, and you’ll often see patient experience-disrupting issues that can easily lead to lost revenue over time, or, in more serious cases, poor patient outcomes.

Luckily, outsourcing can help here. Besides being one of the most cost-effective ways to improve CSAT scores, outsourcing also provides omnichannel support and easily scalable teams that can significantly help your organization during seasonal surges.

With that in mind, we’ve explored the best healthcare customer support outsourcing solutions, and below are our findings.

How We Chose These Healthcare Outsourcing Providers

Our selection process for choosing the best healthcare customer support outsourcing solutions in 2026 was based on the following aspects:

• Compliance readiness and certifications: Healthcare is a compliance-intensive field, so we immediately identified outsourcing partners with HIPAA- and GDPR-compliant workforces and accompanying certifications.
• Workforce quality and training depth: An outsourcing vendor’s agents should also be well-trained and have proven experience in the healthcare sector, which our research team reviews as part of the sourcing process.
• Patient interaction tone control: Handling patient interactions, whether they’re related to urgent care, billing, or insurance-related inquiries, requires a delicate approach. In that sense, providers whose agents had the necessary soft skills were rated higher.
• Healthcare workflow specialization: General CX isn’t enough in healthcare. Core processes, such as patient intake, appointment scheduling, and claims support, require specialized, well-experienced agents.
• Tech and reporting maturity: A dedicated healthcare outsourcing provider should use modern tools that integrate with a client’s existing software, such as customer relationship management (CRM) and electronic health record (EHR) systems.
• Scalability and surge handling: The healthcare industry is no stranger to inquiry spikes. Thus, the right outsourcing vendor should be able to handle these by scaling the workforce during both flu season and unexpected events.
• Industry reputation and case proof: Last but certainly not least, we looked at each vendor’s healthcare-focused case studies and success stories as evidence of relevant industry experience.

Best Healthcare Customer Support Outsourcing Companies

After applying our evaluation criteria, we were left with the following list of the 10 best healthcare customer support outsourcing solutions.

1. ShyftOff – Most Flexible Modern Option

Even though it’s one of the youngest contenders in this race, ShyftOff is easily among the best healthcare customer support outsourcing solutions in 2026. Its dedicated Agentic Workforce Delivery Platform was built from the ground up to overcome the limitations of traditional business process outsourcing (BPO) providers, and it does so effectively.

With ShyftOff, you’re not paying for entire 8-hour work blocks. Instead, agents are staffed in 30-minute shifts and available on demand. This enables you to easily manage and scale a flexible human workforce around your existing W2 and AI agents. It also makes ShyftOff a cost-effective solution that can save you between 35% and 55% compared to traditional BPOs.

And speaking of workforces, ShyftOff’s certified, ID-verified, and empathetic agents are exactly what set it apart. These professionals fully understand your business requirements and your customers’ needs and are well-equipped to handle everything from Tier 1 to Tier 3 work.

Pair that with ShyftOff’s AI-powered agent matching algorithms, and you get a platform that’s always connecting you with a HIPAA-compliant workforce that’ll meet all your healthcare customer support outsourcing needs or even exceed your expectations.

2. Teleperformance – Global Enterprise-Level Provider

Founded in 1978, Teleperformance is one of the oldest names on this list. It’s also one of the biggest BPOs in the world, with 500,000+ employees supporting clients from 400+ physical contact centers in 80+ countries.

This vast talent pool enables Teleperformance to deliver high-quality, empathetic omnichannel support across the entire healthcare spectrum, even during periods of high patient volume. The outsourcing vendor also upholds strict confidentiality standards and ensures full regulatory compliance with HIPAA and other healthcare regulations.

However, it’s also worth noting that Teleperformance’s approach stands in sharp contrast to ShyftOff, whose remote-first agents offer greater flexibility to healthcare providers looking to outsource customer support.

3. TTEC – Established Healthcare CX Specialist

TTEC is another major player with almost as many years of CX experience as Teleperformance. But unlike Teleperformance, TTEC takes a similar approach to ShyftOff, meaning its remote-first agents can keep outsourcing costs low.

What sets TTEC apart is its proprietary AI-powered system that automates routine tasks. This frees up human agents to better support your patients, members, and employees, whether you’re running a hospital, clinic, or pharmaceutical company.

TTEC also employs more than 50,000 on-, off-, and near-shore agents, with AI doing the matching for you, so you can rest assured patient surges won’t be an issue.

4. Concentrix + Webhelp – Automation-Focused Enterprise Vendor

If automation of healthcare workflows is your priority, the Philippines-based Concentrix, which also acquired Webhelp in 2023, might just be what you’re looking for.

The AI-first outsourcing vendor has extensive expertise across healthcare payers and providers, as well as healthtech, medtech, and pharmaceuticals. Behind it all are iX Hero, an agentic AI app, and iX Hello, a voice-first solution, both backed by a 30% revenue growth success story.

Concentrix also employs a vast talent pool of more than 400,000 agents who take an empathetic, patient-centric approach and provide omnichannel support. That said, it’s undoubtedly better suited to larger organizations.

5. LiveOps – Flexible Gig-Based Support Network

Much like ShyftOff, LiveOps is an outsourcing provider that uses the gig-based model. Its modern outsourcing strategy was designed for scalability, making LiveOps ideal for healthcare companies seeking a new approach to BPO.

That same model is precisely what allows LiveOps to differentiate itself from the crowd. The outsourcing vendor focuses on flexible, on-demand staffing, enabling it to seamlessly handle unexpected spikes in patient requests. However, despite being tech-enabled, LiveOps often operates with the structure and commitment expectations of a traditional BPO, requiring longer-term engagements.

One of its biggest strengths lies in cost efficiency, courtesy of the contractor-based delivery model it relies on. That said, LiveOps might not be ideal for organizations that require long-term agent specialization and tightly controlled patient interactions.

6. Omni Interactions – Elastic Workforce BPO

Omni Interactions is another relatively young contender, with less than a decade of CX experience. It’s also one of the most flexible BPOs you’ll come across.

The US-based BPO uses a contractor-first model, enabling it to deliver flexible healthcare customer support. Its elastic approach was built on a simple idea: to easily absorb seasonal demand spikes, a challenge the healthcare industry is no stranger to.

Despite the model it relies on, Omni Interactions offers a vast network of 110,000+ pre-vetted agents, ensuring coverage across scalability, availability, and compliance.

7. Working Solutions – Analytics and Reporting Strength

Working Solutions is a North America-focused CX provider with a network of more than 150,000 agents across the US and Canada. However, this regional lock may also impact its ability to provide global support.

And while most CX giants top those numbers, what sets Working Solutions apart is its AI + IA (intelligent agents) approach. This means automation dominates routine interactions, with human agents only stepping in when empathy, compassion, and understanding are necessary.

On another note, Working Solutions also excels in report-driven optimization. It provides detailed agent analytics, making it ideal for healthcare companies that prioritize visibility in interactions or want to turn data into performance.

8. TaskUS – Digital Health and Tech-Native Fit

TaskUS markets itself as a digital-first CX provider for patients, members, payers, and other healthcare clients. This Philippines-based company actively focuses on digital-native clients and prides itself on its adaptability to emerging technologies, making it the go-to option for forward-thinking healthcare companies.

TaskUS also offers a broad range of services that set it apart. These include membership inquiries and billing, enrollment and eligibility support, insurance verifications, claims and billing inquiries, and other back-office functions that benefit both healthcare providers and payers.

And while it’s heavily driven by AI, its omnichannel support is still human-led, enabling TaskUS to better understand patient needs and deliver an empathy-first approach. That said, this may dilute consistency for specific healthcare applications.

9. Arise Virtual Solutions – Global Independent Agent Model

Founded in 1994, Arise Virtual Solutions is one of the veterans of the CX industry that was recently acquired by Vivtera. Nonetheless, this established BPO’s business model remains unchanged: offering healthcare customer support through an independent network of agents.

Speaking of agents, or Service Partners as the provider likes to call them, Arise has a vast network across the US and Europe. These agents are fully HIPAA-compliant, ensuring confidential and secure interactions with patients, members, and staff.

And since the provider uses a flexible staffing model, it can also grow your workforce by up to 600% during seasonal spikes and up to 200% during unexpected surges.

10. Peak Support – High Quality, Boutique Feel

Although it’s last on this list of the best healthcare customer support outsourcing companies, Peak Support is still an outstanding CX provider. In fact, it’s well known for its high standards for agents, allowing only the best talent to support your patients and members.

As one of the younger providers, Peak Support also heavily relies on emerging technologies, including AI. From chatbots and ticket agents to insights, the CX vendor leverages AI across the board, freeing its award-winning human agent team to handle healthcare interactions that require understanding, compassion, empathy, and confidentiality.

That being said, this isn’t an ideal CX partner if your priority is customizing omnichannel support workflows.

Why Healthcare Outsourcing Requires a Special Type of Vendor

Healthcare is a highly specialized industry. In that sense, a dedicated outsourcing provider should tick all of the following boxes:

• PHI and HIPAA compliance obligations: Patient confidentiality is a must in healthcare. Thus, handling any kind of protected health information (PHI) requires a vendor with a HIPAA-compliant workforce.
• Empathy, tone control, and accuracy: Most BPOs offer well-trained agents who can accurately handle Tier 1 requests. But in healthcare, soft skills such as empathy and tone control are vital, and that’s where specialized outsourcing vendors can truly shine.
• Healthcare workflows: From patient portals and EHRs to insurance and billing, healthcare involves a distinct set of processes that not just any outsourcing partner can handle.
• Multi-channel support: Some patients phone in. Others are more comfortable chatting. In any case, a dedicated healthcare outsourcing vendor must be able to cover multiple support channels.
• Trust, security, and availability: The patient should feel comfortable contacting support for any health-related issue. But to do that, they’ll first have to trust that the service you’re providing is both secure and confidential. And since emergencies can occur at any time, 24/7 availability is also paramount.

How to Choose the Right Healthcare Support Partner

If you’re in healthcare, picking the first outsourcing partner that pops up on Google simply won’t do. As this is a highly specific industry, there’s a dedicated checklist you’ll need to follow to find the right outsourcing vendor:

• Check if the outsourcing provider is HIPAA-compliant and can securely handle PHI.
• Review existing customer experiences to assess the level of training for the outsourcing partner’s agents and their familiarity with specific medical terminology.
• Assess the provider’s ability to ramp up support during healthcare need surges, such as flu season.
• Consider the outsourcing partner’s integration capabilities to determine whether they align with your company’s EHR or CRM software.
• Examine the provider’s quality assurance (QA) visibility and review any available patient experience metrics, such as CSAT or FCR scores.

Final Thoughts

Whether you’re managing operations in a hospital or at a pharmaceutical company, you probably already know how overwhelmed front desk teams can get, especially during patient volume spikes.

Healthcare customer support outsourcing aims to address this issue while also providing a cost-saving solution for businesses in this niche.

However, the healthcare industry also requires partnering with a dedicated CX provider. That primarily means secure, HIPAA-compliant vendors with well-trained agents who understand specialized healthcare workflows and are as empathetic as they are helpful.

If that sounds like what you’re looking for, contact ShyftOff today to see the difference it can make in your CSAT scores.