ShyftOff Blog

Pros and Cons of Outsourced Customer Service for Small Businesses
November 30, 2021

Pros and Cons of Outsourced Customer Service for Small Businesses

Not sure how to handle customer service? Read our pros and cons of outsourced customer service for small businesses, and the answer will be clear.

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Is the GigCX Model Right for Your Contact Center?
November 24, 2021

Is the GigCX Model Right for Your Contact Center?

GigCX is a good way for a business to staff a contact center with qualified agents. Read our three reasons why your contact center should go GigCX.

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AlertTrace Turns to Shyftoff for Customer Support
May 13, 2021

AlertTrace Turns to Shyftoff for Customer Support

Businesses around the world sought contact tracing technology to safely return to the “new normal” and to help mitigate the spread of COVID-19 while they restarted their business operations.

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Can the Uber Model Work for Customer Support?
March 30, 2021

Can the Uber Model Work for Customer Support?

We believe it is time to rethink the traditional contact center model and seek out new strategies to efficiently improve the customer experience.

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Case Study: Reduce US Contact Center Cost by 15% with ShyftOff
April 13, 2021

Case Study: Reduce US Contact Center Cost by 15% with ShyftOff

In this case study, we will examine how the ShyftOff model can supplement existing contact centers to improve service level performance and reduce overall cost compared to a traditional model.

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