Flexible support designed for the omnichannel contact center

Our agents are highly qualified to meet the demands of an omnichannel contact center. Phones, chat, email, or video? We’ve got you covered.

Scalable outsourcing for omnichannel contact centers

Work with highly adaptable US-based agents

ShyftOff agents have on average 5+ years of experience working on various communication channels and technologies.

High performance centered around your customer experience

Our agents have the technical proficiency and performance focus to help your omnichannel contact center provide world-class service.

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ShyftOff is designed to support high-growth startups, large enterprises, and BPOs.

Outsourcing designed for omnichannel contact centers

An omnichannel contact center represents the evolution of customer service, integrating multiple communication channels into a cohesive service experience. Whether customers reach out via phone, email, live chat, social media, or any other platform, they expect a seamless experience across all points of contact.

Achieving this level of service requires not only advanced technology but also a highly adaptable and skilled workforce. This is where ShyftOff's gig-powered model can significantly enhance the capabilities of omnichannel contact centers.

See how the best contact centers are scaling their operations

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Why gig makes sense for omnichannel contact centers

This model is particularly advantageous for omnichannel environments where demand can fluctuate dramatically across different channels and at different times. 

With ShyftOff, contact centers can dynamically scale their workforce in response to real-time demand without the constraints of traditional hiring cycles or the overhead associated with maintaining a large in-house team. This responsiveness ensures that service levels remain consistent, regardless of the volume or channel of the inquiries.

Our agents bring a blend of technical proficiency and customer service expertise, enabling them to handle complex queries that may span multiple channels. By employing agents who are not only flexible but also proficient in multiple modes of communication, ShyftOff helps contact centers ensure that the customer experience is not just seamless but also highly personalized and effective.

“Our gig-powered model can help omnichannel contact centers meet their performance goals by providing access to a nationwide network of skilled agents.”