Hire and retain amazing agents.

ShyftOff's GigCX platform connects your business to thousands of the best contact center agents in the US.

The result? Your hiring challenges are over, your customers are in good hands, and your budget is intact!

Flexibility

Fill vacancies quickly and gain flexibility to support peak volume, busy season, and the unpredictable. All with US Agents!

Customer Experience

Attract talented, engaged agents as an extension of your team to fix long hold times and ticket backlogs immediately.

30%+ Savings

We save over 30% for our clients vs. traditional US outsourcing. You only pay for the time we're working!

55 Million

Americans in the Gig Economy

1,000+

ShyftOff Applicants per Week

80%

College Educated

100%

Prior Contact Center Experience

ShyftOff Platform

Unlock your full potential with ShyftOff's modern contact center

Flexibility

Eliminate long hold times!

Wherever you need the help, we’re there. Send calls to our queue, reach more customers, and drastically reduce wait times or missed opportunities. We can work alongside your existing contact centers, or be your all-in-one solution for a better customer experience.

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Adjust in real time to changes in contact demand

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Prepare for unexpected surges

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Double your staff in a single day!

Quality

Put your customers in good hands. Guaranteed!

Our gig model for contact centers opens up tremendous possibilities for attracting and retaining top talent to support your customers. We have the tools and processes that gives you the peace of mind that your customers are always in good hands.

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ShyftOff's Immersive Learning Technology

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Up to 100% of customer contacts reviewed for quality

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Performance-based routing

Lower Cost

Save 30% or more in the US!

We’re built for the needs of the modern workforce. Our flexible staffing model allows your business to hire contact center agents when and where you need them! Your customers will be happier, problems will be solved, and you’ll save more than 30% compared to the outdated model you’ve gotten used to.

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Productive hour pricing

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100% agent productivity

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Save money when volume is low!

Companies that trust ShyftOff

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Become an Agent

Join Our Community of contact center agents.

Learn More

Company Blog

Three Ways the Gig Economy Can Improve Your Customer Satisfaction | ShyftOff
April 4, 2022

Three Ways the Gig Economy Can Improve Your Customer Satisfaction | ShyftOff

The gig economy isn’t just for musicians anymore. Read how the gig world has taken customer service by storm and learn what it does for customer satisfaction.

Learn More
Call Center Outsourcing Companies | ShyftOff
March 28, 2022

Call Center Outsourcing Companies | ShyftOff

Abandoned calls can sink a business’s chances of success. Learn how call center outsourcing companies support overflow.

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Healthcare Call Center Best Practices | ShyftOff
March 17, 2022

Healthcare Call Center Best Practices | ShyftOff

Healthcare call center best practices can be the difference in how a patient views their experience. Read our top five call center tips.

Learn More