A gig CX agent taking a call on a mobile phone

Your customer care team expects Flexibility.

We'll help you amaze your customers, agents, and CFO with a flexible contact center.


Contact center agents expect flexibility to choose where, when, and how much they work.


of employee turnover is caused by a lack of flexibility


Late Millennials & GenZ are seeking flexible jobs 5x more than everyone else


Customer service agent hourly pay has increased 15% since 2019

We help contact centers adapt to agents' demand for flexibility to get better performance, higher wages, and 35% cost savings without going offshore or nearshore.

A gig CX agent reviewing messages on his phone

What We Provide

Flexible, On-Demand Contact Center Support

Staff perfectly as demand fluctuates each day, week, month, or season by connecting with our team of experienced customer care professionals who work in the gig-economy.

Top Customer Experience Professionals

Attract and retain the very best customer care professionals in the US by offering flexibility and competitive pay.

35% Cost Savings Without Leaving the US

Offset rising costs of operating in the US by 35% or more with our utilization-based pricing and efficient (i.e. flexible) staffing model.


Case Studies

Healthcare Technology Seeks Flexibility

Immediate performance improvement at healthcare technology company after implementing ShyftOff's flexible and secure contact center services.

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Sitel Leans on ShyftOff for Tax Season

Sitel, one of the world's largest global BPOs, partners with ShyftOff to staff up and down for massive seasonal demand.

Read Case Study

Green Energy team handles 10x more Calls

Green energy non profit, Sustainable Westchester, staffed up to handle an unexpected 10x increase in calls in just 2 days.

Read Case Study

Every brand & BPO Needs a GigCX partner.

GET IN TOUCHLearn more
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802 E Whiting St
Tampa, FL 33602

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