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Our platform connects your contact center to thousands of highly trained and experienced agents in the US.
The result? Your hiring challenges are over, your customers are in good hands, and your budget is intact!
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Fill vacancies quickly and gain flexibility to support peak volume, busy season, and the unpredictable.
Long hold times and burned out agents are killing your business. Attract talented, engaged agents.
Unlike the others, you only pay us for the calls we handle, not for the time we're sitting around.
Americans in the Gig Economy
ShyftOff Applicants per Week
College Educated
Prior Contact Center Experience
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Wherever you need the help, we’re there. Send calls to our queue, reach more customers, and drastically reduce wait times or missed opportunities. We can work alongside your existing contact centers, or be your all-in-one solution for a better customer experience.
Adjust in real time to changes in contact demand
Prepare for unexpected surges
Double your staff in a single day!
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Our gig model for contact centers opens up tremendous possibilities for attracting and retaining top talent to support your customers. We have the tools and processes that gives you the peace of mind that your customers are always in good hands.
ShyftOff's Immersive Learning Technology
Up to 100% of customer contacts reviewed for quality
Performance-based routing
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We’re built for the needs of the modern workforce. You simply pay per contact, then let experienced agents do what they know best. Your customers will be happier, problems will be solved, and you’ll save up to 50% compared to the outdated model you’ve gotten used to.
Per call or per minute pricing
100% agent productivity
Save money when volume is low!
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