A gig CX agent taking a call on a mobile phone

Your customer care team expects Flexibility.

We'll help you amaze your customers, agents, and CFO with a flexible contact center.

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Contact center agents expect flexibility to choose where, when, and how much they work.

47%

of employee turnover is caused by a lack of flexibility

5x

Late Millennials & GenZ are seeking flexible jobs 5x more than everyone else

15%

Customer service agent hourly pay has increased 15% since 2019

We help contact centers adapt to agents' demand for flexibility to get better performance, higher wages, and 35% cost savings without going offshore or nearshore.

A gig CX agent reviewing messages on his phone

What We Provide

Flexible, On-Demand Contact Center Support

Staff perfectly as demand fluctuates each day, week, month, or season by connecting with our team of experienced customer care professionals who work in the gig-economy.

Top Customer Experience Professionals

Attract and retain the very best customer care professionals in the US by offering flexibility and competitive pay.

35% Cost Savings Without Leaving the US

Offset rising costs of operating in the US by 35% or more with our utilization-based pricing and efficient (i.e. flexible) staffing model.

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Case Studies

Healthcare Technology Seeks Flexibility

Immediate performance improvement at healthcare technology company after implementing ShyftOff's flexible and secure contact center services.

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Sitel Leans on ShyftOff for Tax Season

Sitel, one of the world's largest global BPOs, partners with ShyftOff to staff up and down for massive seasonal demand.

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Green Energy team handles 10x more Calls

Green energy non profit, Sustainable Westchester, staffed up to handle an unexpected 10x increase in calls in just 2 days.

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Every brand & BPO Needs a GigCX partner.

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802 E Whiting St
Tampa, FL 33602

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