On-demand contact center staffing made easy

Save costs, staff on demand, and deliver out-of-this-world customer service.

Traditional contact center operations are costly and hard to scale.

ShyftOff’s model is designed to help contact centers staff perfectly all the time to deliver exceptional customer service.

PERFECT STAFFING

Staff your contact center at any time, even the shifts that are traditionally hard to staff.

INCREASED PRODUCTIVITY

Scale coverage rapidly to eliminate hold times and optimize productivity every hour.

QUALITY COVERAGE

Power your contact center with the top 10% of US-based customer experience agents.

ShyftOff isn’t a BPO. We’re a GigCX solution designed to solve your contact center’s CX challenges.

Experience the future of contact center operations. Scale to customer demand, eliminate scheduling, and staff reliable, top-notch agents ALL THE TIME.

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An image showing the ebook contact center cost reductions by trevor clark

download OUR ebook contact center cost reductions

New to GigCX? Learn how this model can help your contact center cut costs and improve customer service.

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35% lower costs when partnering with ShyftOff as a gigcx provider

Perfect Staffing, Without the Overhead

ShyftOff automates the hiring, onboarding, certification, scheduling, and management of highly-qualified CX agents. Our partners see an average savings of 35% when compared to what they spend in-house or with their BPO partners.

Check Out the ShyftOff ROI calculator

ShyftOff Makes Contact Centers Ops Stress-Free

healthcare technology case study with ShyftOff

Healthcare Technology Seeks Flexibility

Immediate performance improvement at healthcare technology company after implementing ShyftOff's flexible and secure contact center services.

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Sitel Leans on ShyftOff for Tax Season

Sitel, one of the world's largest global BPOs, partners with ShyftOff to staff up and down for massive seasonal demand.

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Sustainable Westchester case study with ShyftOff

Green Energy team handles 10x more Calls

Green energy non profit, Sustainable Westchester, staffed up to handle an unexpected 10x increase in calls in just 2 days.
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Wave Goodbye To Complex Contact Center Staffing

ShyftOff is a done-for-you contact center model without the BPO feel. You tell us when you need coverage and we match your contact center with on-demand, US-based CX agents that fit your business needs.

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EVERY BRAND & BPO NEEDS A GIGCX PARTNER

Today’s contact centers aren’t designed for scalability and flexibility—this is where ShyftOff comes in. We’ve automated the expensive pain points of most contact center operations to help brands deliver consistent, rockstar service to their customers.