Cut operating costs by only paying for productive time

ShyftOff’s model is designed to double down on agent productivity. Our partners only pay for the time agents are servicing customers.

Contact centers save on average 35% in operating costs

Eliminate spending on costly unproductive time

In a traditional model, contact centers can exceed budget paying for the time agents aren’t working directly with customers. Our model closes that gap.

Experience the magic of 100% productivity

Gig agents are incentivized to maximize productivity. As a result, our partners expand their team with dedicated agents focused on boosting their KPIs.

Stay within budget, without compromising performance

Support your contact center with the highest quality agents and the flexibility of gig. No more understaffing or overstaffing to meet service levels.

Why should my contact center go gig?

Without Gig Power

  • High-performing talent isn’t attracted to the rigid schedules of traditional contact centers
  • Hiring the best agents is hard, expensive and time-consuming
  • Pay for training, onboarding and non-productive time
  • Traditional scheduling makes it hard to staff perfect every time
  • Providing reliable support is IMPOSSIBLE
  • Turnover is INSANE

With Gig Power

  • High-quality U.S.-based agents LOVE the flexibility and autonomy gig work offers
  • We have a pool of amazing talent and use AI to find the best agents for your business
  • Only pay for productive time—and save 35% on your contact center costs
  • 30-minute scheduling ensures you always meet customer demand
  • Be ready for peaks, dips and seasonal surges
  • Turnover is almost eliminated

Need more proof?

ShyftOff is designed to support high-growth startups, large enterprises, and BPOs.

The benefits of ShyftOff’s Platform

Hire US-Based Agents

How it works

Staff Perfectly

How it works

Reduce Costs

How it works

Workforce Management

How it works

Get started with ShyftOff today

Unlock high performance with the support of experienced agents based in the US

Frequently Asked Questions