Should you use ShyftOff?

Determine How Much You Could Save with ShyftOff

Input your call volume and average handle time. We'll show you exactly how many agents you need, what traditional staffing costs, and what gig staffing would cost for your specific operation. No sales pitch—just your numbers.

How it works

Our cost modeling tool uses Erlang-C queueing theory—the same methodology contact centers have relied on for decades—to determine optimal staffing levels.

We calculate traffic intensity (your workload measured in Erlangs), apply industry-standard shrinkage factors, and run the numbers on both workforce models.

You'll get the complete mathematical breakdown, service level projections, and occupancy rates. Everything you need to make a staffing decision backed by actual data instead of rough estimates.

Cost Assumptions:

  • Workstation: $1,700/agent (60-mo depreciation)
  • Benefits: 20% of base salary (Traditional)
  • Supervisor: $60,000/year
  • Manager: $85,000/year
  • WFM Analyst: $75,000/year

Operational Assumptions:

  • Work Month: 26 days, 173 hours/agent
  • Equipment Life: 5 years
  • ShyftOff Software: 3x traditional cost
  • In-Office Shrinkage: 20%
  • Out-of-Office Shrinkage: 15%
  • Work Week: 5-day standard schedule

What you'll see

Staffing reality
Cost breakdown
ShyftOff makes sense
Your current staffing reality

The exact agent count needed to maintain your service levels, including shrinkage for breaks and administrative time. No guesswork.

Model Costs
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Traditional vs. gig cost breakdown

Monthly cost comparisons between full-time employees (with benefits and break coverage) and on-demand agents paid only for productive time.

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When ShyftOff makes sense for you

Your actual savings potential based on your volume patterns. If the math doesn't work, we'll show you that too.

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Features

Bar chart showing monthly cost overview from January to December with July highlighted at $7.45 and a 1.25% increase.

Transparency

Usage-based billing + full visibility

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Ease of Use

Workforce ops in one click

Dashboard showing payroll costs saved as $450,000 with a purple bar representing amount saved and a red bar representing amount paid of $98,450.

Cost Efficiency

Save 35-55% vs. traditional ops model

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Performance Management

Certified, dedicated agents + Agentic AI QA to ensure quality

Frequently Asked Questions

Still curious? We’ve answered the most common business questions.

Have more questions?
Read our FAQ page. 
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Finally, a workforce platform built for the modern contact center.

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See ShyftOff in action
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