The problem
Help desks often struggle with:
The ShyftOff Solution
ShyftOff is the Agentic Workforce Delivery Platform for IT and customer help desks. We scale and manage skilled support agents around AI triage to keep tickets moving 24/7.
Recruiting, certifying, scheduling, QA, and payments automated for you.
Simple tickets resolved instantly, with escalations routed to certified agents.
Scale for product rollouts, onboarding surges, or seasonal demand.
AI QA monitors every ticket for resolution speed, accuracy, and compliance.
Balance automation with specialized human support in real time.
Track resolution times, SLA adherence, and workforce efficiency.
How It Works
Connect
your contact center stack and ticketing system (Zendesk, ServiceNow, etc.)
Import
your FTE forecast (call volume, SLAs, ticket complexity requirements)
Automate
matching and certification of top agents to your exact standards
Done-For-You
orchestration of the right mix of AI + human agents for perfect staffing
Optimize
performance continuously with Agentic AI QA
Benefits
Flexible work designed for top customer service professionals that love supporting customers
For Leaders
Cost-effective and high-quality help desk support that scales on your terms
For IT Teams
Faster resolutions and reduced backlog with high-performing agents
For Customers
Reliable 24/7 support for perfectly timed human interactions
The Easiest Tech You’ll Ever Implement
Features
Flexible work designed for top customer service professionals that love supporting customers
Watchtower view into workforce ops + spend
ID-verified expert agents certified with your materials
Scale in 30-minute shifts for perfect staffing during intraday and seasonal surges
Top agents take 90% of shifts for consistent service
Monitors every interaction for compliance + quality
Explore our Resources
Frequently Asked Questions
Still curious? We’ve answered the most common business questions.
Keep your help desk perfectly staffed and cost-effective, automatically.
