ShyftOff vs Working Solutions
ShyftOff is a platform that delivers and manages the entire flexible workforce lifecycle. You scale a flexible workforce on demand. ShyftOff handles the rest.
Why Companies Choose ShyftOff
Flexible workforce automation
The only platform that autonomously scales a flexible workforce to support your W2 and AI agents. The platform executes the entire lifecycle from recruiting to payment.
24/7 AI-Powered QA
ShyftOff scores and evaluates every action to provide coaching to agents and insights to leaders.
Real-time dashboards
and controls
No more black-box delivery. Get real-time visibility into workforce performance, costs, and capacity—with direct operational levers to scale up or down instantly.
Plug directly into
your tech stack
Integrates with your CCaaS, WFM, and QA tools so you can scale flexible agents that work like your internal team.
Questions most companies ask when comparing ShyftOff vs Working Solutions
We already use Working Solutions.
Why switch?
You don't have to—yet. Start with a pilot. Use ShyftOff to support overflow or after-hours calls, text, emails or video chat. Run parallel QA and CSAT reporting. When ShyftOff outperforms, expand. Our platform makes augmentation seamless.
Can ShyftOff match their
compliance standards?
The platform is HIPAA and SOC 2 compliant with documented controls for access management and data handling. We're built for regulated industries.
How do you handle quality without a managed service layer?
ShyftOff's platform runs QA automatically. Using Agentic AI, the platform continuously monitors agent interactions, evolves evaluation scorecards, triggers coaching feedback, and establishes remediation loops.
What if we need to scale fast
for peak season?
ShyftOff's elastic pools and interval-based scheduling let you ramp in days, not weeks. Define your ideal agent, volume, and SLAs, and the platform handles the rest. Then scales back down without fixed overhead.
How Does ShyftOff
Compare to Working Solutions?
Agentic Workforce Delivery Platform (AI + W2 + 1099 orchestration).
Delivers agents and automatically manages everything from recruiting to payments.
24/7 monitoring of agent interactions with feedback and remediation loops.
Real-time dashboards + operational levers to run your contact center in a few clicks.
Scale agents in days and ramp down with no overhead costs.
Frequently Asked Questions
Still curious? We’ve answered the most common business questions.
Finally, a workforce platform built for the modern contact center.
