Hi, how can we help?

ShyftOff doesn’t replace your generative AI chatbots or existing automation—it layers on a scalable, human workforce to improve efficiency. ShyftOff orchestrates scalable humans around your automation, ensuring your contact center is perfectly staffed and always optimized with full transparency.

No. ShyftOff integrates with 50+ CCaaS and CX tools (like Genesys, Five9, Talkdesk, NICE) to pull in your contact center data and executes around what works already. Our platform automatically handles the hardest part of running a contact center, ensuring you have the best people staffed at exactly the right times.

ShyftOff sources, certifies, and staffs background-checked and ID-verified agents from the US, LATAM, and Philippines.

Yes. Agents undergo background checks, stringent device checks, and industry-specific certifications (HIPAA for healthcare, PCI/KYC for banking, etc.) to be eligible to support contact centers.

Absolutely. ShyftOff agents are certified on your training and must reach 100% proficiency before serving your customers. You simply upload your training materials into our platform and we use a mix of simulations and self-certifying technology to make ShyftOff agents sound just like your internal team.

We provide coverage in the U.S., LATAM, and GEO markets, depending on your needs.

We can flex agent coverage within hours once you’re fully onboarded to the platform by staffing agents in 30-minute shifts for spikes, outages, or emergencies. Onboarding to the platform takes weeks not months.

ShyftOff deploys elastic staffing pools to scale instantly, without the overhead of year-round staffing

Yes. ShyftOff automates scheduling, payroll, QA, and performance management end-to-end.

You get real-time dashboards showing staffing levels, QA results, agent performance, and cost savings.

Yes. For healthcare contact centers, all agents are HIPAA-certified, background-checked, and monitored with Agentic AI QA. Our QA monitors 100% of customer interactions and uses this data to automatically improve agent sourcing, certification, and agent feedback.

Yes. Our platform supports compliance frameworks across finance, banking, and global data protection.

ShyftOff monitors 100% of calls, chats, and tickets using Agentic AI QA, providing real-time compliance enforcement and insights. Our agentic AI then acts on these insights to narrow in our ideal agent profile, make improvements to your certification materials, and deliver structured feedback to agents.

We use transparent, usage-based pricing. You only pay for agents’ productive time, when they are queued for calls, taking calls, or doing after call work, with full visibility into spend and savings.

No. Unlike BPOs, ShyftOff offers flexible, on-demand workforce delivery.

Customers save 35–55% vs. traditional BPOs, while improving quality and transparency.

ShyftOff integrates with 50+ CCaaS, WFM, QA, and CRM systems—including Genesys, Five9, NICE, Talkdesk, Verint, and Zendesk.

No. We sit on top of your CX stack and make it more effective by managing the workforce execution layer.

Implementation is plug-and-play—ShyftOff connects directly to your existing tools and is live within weeks.

Customers typically see:

• 35–55% lower costs vs. BPOs
  
• Faster resolution times with AI + human orchestration
  
• 100% quality coverage through AI QA
  
• Improved CSAT and compliance

You’ll never worry about staffing again. ShyftOff makes workforce delivery insanely easy.