Cost-effective enterprise contact center solutions

Our model is designed to help enterprise contact centers optimize their operations for high performance with the top US-based agents.

Expert talent for enterprise operations

Work with the best agents in the industry

Our competitive model ensures we have the best talent dedicated to quality. As a result, your enterprise can maintain high performance with the feel of an in-house team.

Take your customer experience to the next level

With the right agents in your contact center, leaders can focus on optimizing your customer experience. 

Innovation starts with better talent.

Need more proof?

ShyftOff is designed to support high-growth startups, large enterprises, and BPOs.

Enterprise contact center outsourcing

Managing an enterprise contact center involves a complex array of challenges, primarily due to the scale of operations and the diverse needs of a large customer base. These centers must efficiently handle thousands of interactions daily across various communication channels such as phone, email, live chat, and social media. 

The logistics of staffing, training, and equipping such an operation are substantial, not to mention the technology infrastructure required to integrate these channels seamlessly. As a result, the cost of running an enterprise contact center can be prohibitively high, especially when striving to maintain a high standard of customer service.

See how the best contact centers are scaling their operations

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Why ShyftOff is designed for enterprise contact centers

ShyftOff's gig-powered model offers a strategic solution to these challenges by leveraging the flexibility and scalability of the gig economy. This innovative approach allows enterprise businesses to scale their customer service operations up or down based on real-time demand without the traditional overhead costs associated with recruiting, hiring, and retaining full-time staff. 

By accessing a nationwide network of qualified agents, enterprises can quickly adjust their workforce to meet seasonal spikes, promotional periods, or unexpected surges in customer inquiries.

Our model can help reduce costs significantly while enhancing service quality. Since agents are sourced on a gig basis, enterprises are not burdened with the fixed salaries and benefits typically associated with full-time employment. Instead, they can allocate resources more efficiently, paying only for productive time, which directly correlates with customer demand.

“ShyftOff is an outsourcing platform that addresses the core challenges of scalability, cost, and quality, enabling businesses to provide superior customer service while reducing costs.”