ShyftOff Featured in Tampa Bay Business Journal
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We're excited to share some recent news about our company's growth trajectory and strategic decision-making that was recently featured in Tampa Bay Inno.
Choosing Innovation-Led Growth Over Additional Capital
Despite strong investor interest and being in the midst of a challenging venture capital climate, we've made the uncommon decision to hit pause on our latest funding round. Why? Because our on-demand contact center staffing platform achieved an incredible 600% growth in 2024 while maintaining healthy margins and a lean core team.
"What I like about our progress in the last year is that it really amplifies the fact that we've built a product that works at scale," our CEO Trevor Clark shared with Tampa Bay Inno.
Building a Better Contact Center Model
Traditional contact centers struggle with high turnover, long wait times, and inflexible scheduling that doesn't align with customer needs. At ShyftOff, we're solving this mismatch with our scalable, on-demand model that can ramp up staffing in minutes rather than weeks.
Our platform uses advanced scheduling algorithms and a remote-first talent pool to staff shifts in 30-minute intervals, providing our clients with 35% savings compared to traditional staffing or operational expenses.
Looking Ahead: Product-Led Growth
With the strength of our product driving organic growth, we're entering an exciting new phase focused on scaling our solution. We've recently appointed Matt Williamson as Chief Growth Officer, a seasoned entrepreneur with multiple successful exits who resonates deeply with our core values.
Our team now includes over 20 talented professionals, with a dedicated team right here in Tampa. For 2025, we're focused on continuing to refine our technology while scaling through product-led growth strategies that have proven so successful for us already.
"We've established something special," notes Clark. "It clearly has a place in the market, it's clearly working well, and our goal now is just to do a lot more of it."
Read the full article about ShyftOff's growth journey on Tampa Bay Inno.
