ShyftOff named Finalist for Workforce Innovation of the Year at 2025 CCW Excellence Awards

The recognition highlights ShyftOff's revolutionary smart staffing platform that transforms how contact centers access high-quality talent with significant cost savings

TAMPA, FL — ShyftOff Corporation ("ShyftOff"), a leading GigCX platform that provides businesses with high-performing, on-demand contact center agents, has been named a finalist in the Workforce Innovation of the Year category at this year's CCW Excellence Awards. The awards recognize the most innovative companies and top-performing executives for their outstanding contributions, innovative ideas, creativity, and excellence in all aspects of contact center operations.

The winners will be announced at the CCW Excellence Awards Gala hosted during Customer Contact Week (CCW) Las Vegas, June 9-12, 2025, at the Caesars Forum. This global flagship event brings together industry leaders, innovators, and professionals to explore the latest trends, technologies, and strategies shaping the future of customer contact.

More information about CCW Las Vegas, including registration, can be found at: https://www.customercontactweek.com/.

ShyftOff's platform connects businesses with over 17,000+ qualified and experienced agents, addressing the fundamental challenge in the contact center industry: the inability to scale effectively with high-performing talent on short notice.

By leveraging AI-matching technology, ShyftOff provides clients with exceptional agents who not only have the technical capabilities but also align culturally with their brand and customer service philosophy.

About ShyftOff

ShyftOff is the smarter way to scale customer experience. Our on-demand contact center platform combines exceptional agents with precision staffing technology to deliver flawless service, even during peak demand. We help brands and BPOs eliminate SLA risks, reduce costs by up to 35%, and retain customers with consistently high-quality support. With 30-minute staffing flexibility and seamless AI integration, ShyftOff ensures you always have the right agents, at the right time — without wasting budget. Learn more and schedule a demo at www.shyftoff.com.

About Customer Contact Week

Customer Contact Week (CCW) is the premier event series in the customer care industry, attracting thousands of attendees worldwide. Founded in 1999 as Call Center Week, CCW has become a hub for customer experience (CX) and contact center leaders. With a well-rounded program of conferences and expos, attendees participate in four days of learning, networking, and innovation. CCW brings together over 5,000 attendees, 245 solution providers, and over 250 expert speakers. The event provides a unique opportunity for attendees to learn from the best in the industry, network with peers, and gain insights into the latest trends and technologies. CCW is presented by the Customer Management Practice (CMP), a leading market intelligence firm for the customer management industry, providing comprehensive research, marketing, and business development for organizations dedicated to serving the customer management sector. For more information, visit www.customercontactweek.com

About Customer Management Practice

The Customer Management Practice (CMP) is a leading market intelligence firm for the customer management industry, offering a comprehensive suite of events, research, marketing, and business development services. As a trusted partner to customer contact executives, CMP addresses the pressing challenges through various channels, including live events such as its industry-leading series, Customer Contact Week, online event communities, and cutting-edge industry research. With research-backed insights and data-driven advisory services, CMP provides its clients with a holistic view of their customer management issues. It delivers new perspectives for executives craving a clear understanding of their strengths and weaknesses relative to their peers and the industry. CMP's solutions empower executives to develop customer management skills, transforming customers into raving fans. CMP is dedicated to making its client's customer management rockstars. CMP's team of experts draws upon years of experience in the industry to provide tailored solutions that meet each client's unique needs to improve their customer experience, streamline operations, and boost their bottom line. For more information, visit: www.customermanagementpractice.com/