Automated Call Center Outsourcing, Made Insanely Easy
Say goodbye to black-box BPOs and clunky tools, ShyftOff automatically scales and manages a human workforce around AI + W2s—so your contact center is perfectly staffed, always optimized, and under your control.
The problem
Traditional call center outsourcing creates frustration and makes operations crazy difficult:
The ShyftOff Solution
ShyftOff is the Agentic Workforce Delivery Platform for modern call center outsourcing. An automated system that scales and manages a high-quality, human workforce around your generative AI + W2s.
We find, certify, and scale the best agents while managing scheduling, QA, performance, and payroll for you.
workforce pools
Scale instantly during call surges, product launches, or unexpected spikes without long ramp times.
AI QA monitors 100% of calls to optimize agent quality and ensure compliance.
Seamlessly balance automation with certified agents for complex
customer issues.
Real-time view of workforce performance, cost savings, and SLA adherence.
How It Works
Connect
your contact center stack (CCaaS, WFM, QA)
Import
your FTE forecast (call volume, SLAs)
Automate
matching and certification of top agents to your exact standards
Done-For-You
orchestration of the right mix of AI + human agents for perfect staffing
Optimize
performance continuously with Agentic AI QA
Benefits
Flexible work designed for top customer service professionals that love supporting customers
For Leadership
Cost-effective CX with visibility and control
For Operations
End-to-end workforce automation replaces spreadsheets and manual scheduling
For Customers
Consistent, branded human interactions that are perfectly timed
The Easiest Tech You’ll Ever Implement
Features
Flexible work designed for top customer service professionals that love supporting customers
Full transparency into workforce performance & spend
Certify agents to your
exact standards
Scale up/down in 30-minute intervals
Reward top agents with more hours for higher quality
100% of calls monitored to optimize your workforce + inform delivery
Explore our Resources
Frequently Asked Questions
Still curious? We’ve answered the most common business questions.
Finally, a workforce platform built for the modern contact center.
