ShyftOff Blog

Hiring Competent Customer Service Agents | ShyftOff
February 22, 2022

Hiring Competent Customer Service Agents | ShyftOff

Competent customer service agents aren’t easy to find, but they do exist. Check out our tips on hiring these problem-solving experts.

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Ecommerce Customer Service Outsourcing | ShyftOff
February 15, 2022

Ecommerce Customer Service Outsourcing | ShyftOff

Ecommerce customer service outsourcing helps you scale and lower costs, but there are multiple ways of doing it. Here's how we handle it at Shyftoff.

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How the Gig Economy BPO Helps Customer Service| ShyftOff
February 6, 2022

How the Gig Economy BPO Helps Customer Service| ShyftOff

Staffing an in-house contact center is challenging and expensive. Learn how the gig economy BPO can address customer service concerns.

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Why turn to U.S. Call Center Outsourcing Companies?| ShyftOff
January 19, 2022

Why turn to U.S. Call Center Outsourcing Companies?| ShyftOff

Managing an in-house contact center can be harder than it seems. Learn why so many businesses have turned to U.S. call center outsourcing companies for help.

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Increase Customer Service Productivity and Reduce Costs | ShyftOff
January 17, 2022

Increase Customer Service Productivity and Reduce Costs | ShyftOff

Contact center agents are an integral part of every business. Read how ShyftOff can increase customer service productivity and simultaneously lower costs.

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How GigCX Helps with Recruiting | ShyftOff
January 12, 2022

How GigCX Helps with Recruiting | ShyftOff

Are your customer service recruiting efforts lacking? Learn how the gig economy and GigCX is making it easier than ever to hire the right people.

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How domestic call center outsourcing could help skimpflation | ShyftOff
December 27, 2021

How domestic call center outsourcing could help skimpflation | ShyftOff

Skimpflation is all over the news, but you can’t let it hurt your business. Read how our domestic call center outsourcing is the answer to your need.

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What is the GigCX and how can it help my business? | ShyftOff
December 27, 2021

What is the GigCX and how can it help my business? | ShyftOff

Hearing a a lot about GigCX but not sure what it means? Explore the topic further as we explain the concept and how it can help your business.

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What are the Costs for Outsourcing Customer Service? | ShyftOff
December 20, 2021

What are the Costs for Outsourcing Customer Service? | ShyftOff

Outsourced customer service costs are a hot-button issue with contact centers. Read more about outsourcing costs and how ShyftOff can save a company money.

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Pros & Cons of Outsourcing Customer Service for Small Businesses | ShyftOff
November 30, 2021

Pros & Cons of Outsourcing Customer Service for Small Businesses | ShyftOff

Not sure how to handle customer service? Read our pros and cons of outsourced customer service for small businesses, and the answer will be clear.

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AlertTrace Turns to Shyftoff for Customer Support
May 13, 2021

AlertTrace Turns to Shyftoff for Customer Support

Businesses around the world sought contact tracing technology to safely return to the “new normal” and to help mitigate the spread of COVID-19 while they restarted their business operations.

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Can the Uber Model Work for Customer Support?
March 30, 2021

Can the Uber Model Work for Customer Support?

We believe it is time to rethink the traditional contact center model and seek out new strategies to efficiently improve the customer experience.

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Case Study: Reduce US Contact Center Cost with ShyftOff
April 13, 2021

Case Study: Reduce US Contact Center Cost with ShyftOff

In this case study, we will examine how the ShyftOff model can supplement existing contact centers to improve service level performance and reduce overall cost compared to a traditional model.

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Is the GigCX model right for your contact center? | ShyftOff
November 24, 2021

Is the GigCX model right for your contact center? | ShyftOff

GigCX is a good way for a business to staff a contact center with qualified agents. Read our three reasons why your contact center should go GigCX.

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