February 22, 2022
Hiring Competent Customer Service Agents | ShyftOff
Competent customer service agents aren’t easy to find, but they do exist. Check out our tips on hiring these problem-solving experts.
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Competent customer service agents aren’t easy to find, but they do exist. Check out our tips on hiring these problem-solving experts.
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Ecommerce customer service outsourcing helps you scale and lower costs, but there are multiple ways of doing it. Here's how we handle it at Shyftoff.
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Staffing an in-house contact center is challenging and expensive. Learn how the gig economy BPO can address customer service concerns.
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Managing an in-house contact center can be harder than it seems. Learn why so many businesses have turned to U.S. call center outsourcing companies for help.
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Contact center agents are an integral part of every business. Read how ShyftOff can increase customer service productivity and simultaneously lower costs.
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Are your customer service recruiting efforts lacking? Learn how the gig economy and GigCX is making it easier than ever to hire the right people.
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Skimpflation is all over the news, but you can’t let it hurt your business. Read how our domestic call center outsourcing is the answer to your need.
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Hearing a a lot about GigCX but not sure what it means? Explore the topic further as we explain the concept and how it can help your business.
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Outsourced customer service costs are a hot-button issue with contact centers. Read more about outsourcing costs and how ShyftOff can save a company money.
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Not sure how to handle customer service? Read our pros and cons of outsourced customer service for small businesses, and the answer will be clear.
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Businesses around the world sought contact tracing technology to safely return to the “new normal” and to help mitigate the spread of COVID-19 while they restarted their business operations.
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We believe it is time to rethink the traditional contact center model and seek out new strategies to efficiently improve the customer experience.
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In this case study, we will examine how the ShyftOff model can supplement existing contact centers to improve service level performance and reduce overall cost compared to a traditional model.
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GigCX is a good way for a business to staff a contact center with qualified agents. Read our three reasons why your contact center should go GigCX.
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