Outsourcing

GigCX vs. Traditional Outsourcing

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TL;DR

  • GigCX works best with an existing in-house or traditionally outsourced team
  • Understanding the pricing models of GigCX and traditional outsourcing is key to making an informed decision for your contact center 
  • When compared to traditional outsourcing, GigCX helps save costs, create flexibility, and increase access to an experienced talent pool 

What is the difference in pricing between GigCX and Traditional Outsourcing?

GigCX Pricing

GigCX embraces a flexible and agile pricing model that revolves around task-based or outcome-based compensation. Service providers charge based on the specific tasks or outcomes delivered, allowing businesses to pay only for the services they require. This pricing approach promotes scalability and cost efficiency, as companies have the flexibility to scale their engagement based on fluctuating demand and pay solely for the completed work.

Traditional Outsourcing Pricing

Traditional outsourcing often follows a fixed or time-based pricing model. Providers charge a fixed rate or hourly fee for their services, irrespective of the actual tasks or outcomes achieved. However, it may result in higher costs for businesses compared to GigCX, especially if the project experiences variations in workload or requires specific deliverables.

What are some reasons to choose GigCX over Traditional Outsourcing?

Cost Efficiency

GigCX's task-based or outcome-based pricing allows businesses to optimize costs by paying only for completed tasks or achieved outcomes, eliminating the need for continuous engagement and reducing overall expenses.

Scalability and Flexibility

GigCX accommodates businesses that experience fluctuating demand by offering on-demand access to a pool of skilled gig workers. Companies can easily scale their engagement up or down per their requirements, ensuring agility and operational efficiency.

Access to Specialized Skills

GigCX enables businesses to tap into a diverse talent pool with specialized skills. For example, a business can tap a service provider for gig-based agents with a specific certification or experience with certain software. This versatility allows companies to select the most suitable professionals for specific tasks or projects.

Rapid Deployment

GigCX platforms provide quick access to gig workers, eliminating the time-consuming process of recruiting, onboarding, and training new employees. This accelerated deployment is especially valuable for short-term or urgent projects that demand immediate support.

How does GigCX complement Traditional Outsourcing and Internal Teams?

Long-term Stability

Traditional outsourcing is ideal for long-term projects that demand stable, ongoing support–these agents operate alongside your internal team for day-to-day operations. When you add GigCX, you can augment your team to flex up and down to meet customer demand. Instead of overpaying for resources to be available for anticipated customer demand, you can leverage GigCX to pay for support only when you need it.


Robust Contact Center without the Complexity 

In-house teams and traditional outsourcing require extremely accurate forecasting to save costs. Accuracy is oftentimes impossible to achieve because customer demand can be unpredictable. GigCX enables businesses to keep their minimum satisfied by traditional outsourcing partners and their in-house team while leveraging GigCX to fill the gaps. In a healthy contact center, GigCX is the most affordable way for businesses to meet customer demand while maintaining ideal schedules for in-house and traditionally outsourced teams. 

Hiring the Right GigCX Provider

Assess Provider Reputation

Research and evaluate the reputation and track record of potential GigCX providers. Look for testimonials, case studies, and client reviews to gauge their performance and reliability.

Expertise and Skill Matching

Verify that the provider has access to a diverse talent pool with the specific skills required for your project or tasks. Confirm their ability to deliver high-quality work consistently. Review their onboarding process and background assessment for agents. This is key to ensuring you have the right gig-based agents to support your team.

Scalability and Technology

The best GigCX providers offer a scalable platform with robust technology infrastructure to easily stand-up gig-based agents to support contact centers. When done right, this guarantees seamless coordination, efficient communication, and effective task management.

If you’re exploring optimizing your contact center model with GigCX, chat with our team today. At ShyftOff, we help companies improve their operating model with a fully-managed, on-demand workforce.

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