Customer Contact Week 2026
Experience a live demo of the only platform that flexes a human workforce to perfectly match your demand
Why attend CCW Las Vegas 2026?
One of the hottest topics at CCW this year will be how we shape the AI + Human strategy in the contact center.
This year, we're sharing an in-depth look at our Agentic Workforce Delivery platform and hosting a workshop to help leaders build smart strategies to solve this problem forever.
AI takes the easy calls — but what's left for your humans is complex, spiky, and hard to staff for. ShyftOff is the platform that solves that.
Our workshop will help reframe your thinking on the 40-year old traditional workforce model and clarify the steps your contact center needs to take to modernize your workforce operations.
Visit our booth #461 or attend our workshop at CCW Vegas to learn more.
Join Our Interactive Workshop
Redesigning Your Human Workforce Model for the Post-AI Contact Center
Tuesday, Jun. 22 | 3:30 PM ET
Stop by Booth #461 to experience a live demo of the ShyftOff platform
Wednesday, June 24 & Thursday, June 25
You added AI. You rolled out self-service. You expected call volume to drop—and it did. But here's what nobody warned you about: the easy calls disappeared, and everything left got harder.
The old playbook assumed high volume and low complexity. Training focused on scripts and handle time. QA rewarded consistency. Staffing models optimized for predictability. That approach doesn't work when your workforce mainly handles exceptions.
In this interactive session, we'll build the new playbook together.
Topics We'll Cover:
- How AI and self-service reshaped your contact mix—and what it means for staffing
- Skills agents need now that they didn't need before
- How to measure success when every call is different
- Support systems that keep agents effective without burning them out
- A framework for building your own post-AI workforce model
Meet the Speakers
Trevor Clark
Trevor is leading the charge to transform contact centers through flexible, on-demand staffing solutions. Previously, he held senior leadership roles at a major telecommunications firm and a high-growth biotech company, successfully managing large-scale operations and strategic initiatives.
Todd Stephens
Todd Stephens is a seasoned operations professional with 28 years of experience in leading roles at top companies, including NationsBenefits and Humana. He has expertise in managing operations and has held positions such as Senior Vice President Operations and Director Of Operations. With extensive experience in the United States, Todd has developed strong skills in operations management, leadership, and team management.
