Determine How Much You Could Save with ShyftOff
Input your call volume and average handle time. We'll show you exactly how many agents you need, what traditional staffing costs, and what gig staffing would cost for your specific operation. No sales pitch—just your numbers.
How it works
The calculator uses Erlang-C queueing theory—the same methodology contact centers have relied on for decades—to determine optimal staffing levels. We calculate traffic intensity (your workload measured in Erlangs), apply industry-standard shrinkage factors, and run the numbers on both workforce models.
You'll get the complete mathematical breakdown, service level projections, and occupancy rates. Everything you need to make a staffing decision backed by actual data instead of rough estimates.
Cost Assumptions:
- Workstation: $1,700/agent (60-mo depreciation)
- Benefits: 20% of base salary (Traditional)
- Supervisor: $60,000/year
- Manager: $85,000/year
- WFM Analyst: $75,000/year
Operational Assumptions:
- Work Month: 26 days, 173 hours/agent
- Equipment Life: 5 years
- ShyftOff Software: 3x traditional cost
- In-Office Shrinkage: 20%
- Out-of-Office Shrinkage: 15%
- Work Week: 5-day standard schedule
What you'll see
Features
Transparency
Usage-based billing + full visibility
Ease of Use
Workforce ops in one click
Cost Efficiency
Save 35-55% vs. traditional ops model
Performance Management
Certified, dedicated agents + Agentic AI QA to ensure quality
Frequently Asked Questions
Still curious? We’ve answered the most common business questions.
Finally, a workforce platform built for the modern contact center.
