Outsource your customer service operations to exceptional agents
Hire top-rated agents, save 35% in costs, and keep your contact center running smoothly
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Expert Agent Talent
Ready for Complex Work
Compassionate & Reliable
99.96%
Reliability during intraday and peak events
24/7
Coverage from top rated agents
17,000+
Agent talent pool ready to work
35%+
Cost reduction with exceptional agents
How ShyftOff supports your
customer experience operations
We use AI-matching technology to pair your contact center with exceptional agents in your industry
We adapt your training into our optimized LMS to scale certified agent support in weeks not months
Our model eliminates shrinkage, saving your contact center 35%+ in operating costs
ShyftOff agents improve CSAT scores and deliver frictionless customer interactions
Exceptional on-demand agents, not temps or temp-to-perm, ensure reliable, high-quality support exactly when you need it.
How it Works
Drive happier customers, brand loyalty and boost reputation
Our platform matches your contact center with exceptional agents
Our high-performing agents are vetted for empathy and experience to ensure your KPIs are met — or exceeded.
Smart staffing to meet your customer demand
Our precision 30-minute staffing solution easily integrates with your existing call center platforms and is guaranteed to match real-time demand.
Reduce costs without sacrificing CX
Smarter spending, not discount staffing can reduce costs by up to 35% without sacrificing quality.
Try us risk-free
We train your agents. They get to work. You have an expert team to scale at a moment’s notice. No complicated implementations required.
See how other brands are improving CX with on-demand agents
These companies are deploying agents rapidly, meeting customer demand, and saving on operating costs
See Customer Stories
Agent Certification Overview
We’ve optimized agent onboarding to get top performers working quickly
Verification
Certification
Nesting
What Our Agents Say
See why thousands of agents love ShyftOff
“I love working for ShyftOff because of the ultimate flexibility to be a mom while being able to do work I’m passionate about. I work with a team that is very close and it makes the time fly when working. “
Jasmine C.
12+ years customer service experience
“Working with ShyftOff is incredible! I’ve worked from home for about 16 years, and ShyftOff is the best out there. I love the flexibility of making my own schedule. The best part of ShyftOff is by far the pay!”
Amy F.
20+ years customer service experience
“I have been at ShyftOff for about two years and what I like about working here is the people. The management and work culture is great. They are very supportive in making sure you do a great job.
Raymond Q.
30+ years customer service experience
Featured Partner
“Almost immediately ShyftOff’s team was able to demonstrate credibility and expert knowledge on how to solve our seasonal challenges.
The professionalism and expertise of their agents exceeded our expectations.”
The professionalism and expertise of their agents exceeded our expectations.”
VP of Contact Center
Unique Vacation Rentals Company
Support your contact center with smarter staffing
Talk to our experts
Learn how to augment your team with expert agents that provide a stellar customer experience.
Book a time to meet with our partnership experts to discuss your current contact center opportunities.