If you're looking to cut contact center costs, you're in the right place. This eBook is a no frills, straight to the point guide to help your contact center cut costs without impacting customers. Learn how to make material cost reductions AND still deliver exceptional customer experiences to customers.
In this guide, we cover:
- how to be strategic, yet tactical about cost reductions
- what it truly means to 'staff correctly'
- ways to optimize your agent support staff
- how to create the optimal sourcing mix
- frameworks to continually improve your audit systems and tech spends
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