A large telecommunications support team partnered with ShyftOff to solve high attrition, attract and retain specialized agents, increase occupancy, optimize staffing efficiencies, and reduce cost.
This tech support team wanted a partner that could solve their challenges with high agent attrition, attracting skilled agents to support their highly-technical support issues, and staffing up seasonal peaks.
We work closely with your team for the first 3-4 weeks to setup your on-demand workforce. We understand your staffing requirements, create risk management plans, and establish metrics for success.
Working with ShyftOff was a positive experience for our organization.
We were in a situation that required significant additional customer support urgently, due to a project rollout. Trevor and Brett were accommodating to our needs for the call volume, and they were able to scale and train their staff for our campaign in an impressive turnaround time and schedule the needed staff for the duration of the service contract.
Throughout the service period, they were available via Slack, email, and phone, and practiced consistent communication in checking in with us on any information they needed, and whenever we had a question, they came back to us promptly.
They were great to work with and sourced quality agents.