A leading Florida property and casualty insurance company that insures waterfront and costal homes partnered with ShyftOff to prepare for Hurricane Ian. This company required a large team of bilingual, US-based agents that could be staffed on-demand to serve customer immediately after hurricane impact.
It’s impossible to predict when the next natural disaster is going to occur. As a result, insurance providers need their contact center teams at the ready to support their customers in a moment’s notice. Their traditional staffing model was not flexible enough to affordably dial-up scalable agent support on-demand.
We work closely with your team for the first 3-4 weeks to setup your on-demand workforce. We understand your staffing requirements, create risk management plans, and establish metrics for success.
Working with ShyftOff was a positive experience for our organization.
We were in a situation that required significant additional customer support urgently, due to a project rollout. Trevor and Brett were accommodating to our needs for the call volume, and they were able to scale and train their staff for our campaign in an impressive turnaround time and schedule the needed staff for the duration of the service contract.
Throughout the service period, they were available via Slack, email, and phone, and practiced consistent communication in checking in with us on any information they needed, and whenever we had a question, they came back to us promptly.
They were great to work with and sourced quality agents.