A healthcare technology company partnered with ShyftOff to improve their customer service for end users and their life-saving technology. During the first quarter of the year, the company typically receives an influx of calls from end users and employee benefit plans opting-in to use their smartphone solution that monitor chronic conditions.
This healthcare technology company was rapidly adding accounts and doubling its customer base annually. They anticipated a record call volume in 2022 and beyond and required a partner with a model flexible enough to support their growth.
We work closely with your team for the first 3-4 weeks to setup your on-demand workforce. We understand your staffing requirements, create risk management plans, and establish metrics for success.
Working with ShyftOff was a positive experience for our organization.
We were in a situation that required significant additional customer support urgently, due to a project rollout. Trevor and Brett were accommodating to our needs for the call volume, and they were able to scale and train their staff for our campaign in an impressive turnaround time and schedule the needed staff for the duration of the service contract.
Throughout the service period, they were available via Slack, email, and phone, and practiced consistent communication in checking in with us on any information they needed, and whenever we had a question, they came back to us promptly.
They were great to work with and sourced quality agents.