sustainability nonprofit needs scalable agent support for 10x more calls

ShyftOff staffs experienced gig agents in 2 days


Sustainable Westchester (SW) is a nonprofit consortium that aims to raise awareness and drive sustainability and environmentally-conscious initiatives. The nonprofit collaborates with local municipalities and its residents to create a better, more environmentally friendly tomorrow. Recently, that work included assisting the largest city within its coverage area in its transition from fossil fuel-powered electricity generation to 100% renewable, clean energy.

Customer Challenges & Needs

The experienced team of Sustainable Westchester needed a flexible partner that could help them handle the overwhelming volume of calls. Before partnering with ShyftOff, resident customers were met with long wait times and a poor customer experience. They needed a GigCX partner that provided:

  • A fully-managed contact center team
  • On-demand flexibility to scale to customer demand quickly
  • US-based agents
  • Fast deployment—agents were needed immediately

The Results

Saved over 30% in operational costs

Increased agent capacity by 10x in 48 hours

Repaired client and customer reputation

We work closely with your team for the first 3-4 weeks to setup your on-demand workforce. We understand your staffing requirements, create risk management plans, and establish metrics for success.


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what our partner thinks

Built a custom integration with zendesk & met client’s extensive security and privacy program requirements

what our partner thinks

Working with ShyftOff was a positive experience for our organization.

We were in a situation that required significant additional customer support urgently, due to a project rollout. Trevor and Brett were accommodating to our needs for the call volume, and they were able to scale and train their staff for our campaign in an impressive turnaround time and schedule the needed staff for the duration of the service contract.

Throughout the service period, they were available via Slack, email, and phone, and practiced consistent communication in checking in with us on any information they needed, and whenever we had a question, they came back to us promptly.

They were great to work with and sourced quality agents.

Jessica Meister

Communications and Client
Services Manager,
Sustainable Westchester

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